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  • How can I return a product?
    1. LOGIN TO OUR ONLINE RETURN PORTAL USING YOUR ORDER NUMBER AND ZIP CODE 2. CHOOSE THE PRODUCTS YOU WISH TO RETURN OR EXCHANGE FROM YOUR ORDER 3. PRINT YOUR PREPAID SHIPPING LABEL THAT YOU WILL RECEIVE BY EMAIL 4. SEND ALL ITEMS BACK TO US USING THE LABEL PROVIDED
  • What items are non-refundable?
    Most everything is refundable EXCEPT international orders, sale and promotion items!
  • What is your return policy?
    SOMETIMES, YOU HAVE A CHANGE OF HEART OR THINGS JUST DIDN'T WORK OUT. WE GET IT. WE ACCEPT RETURNS WITHIN 14 DAYS OF PURCHASE AND YOU CAN RETURN YOUR PRODUCT FOR STORE CREDIT, A DIFFERENT PRODUCT, OR A REFUND TO THE ORIGINAL PAYMENT METHOD. PLEASE NOTE THE FOLLOWING EXCEPTIONS TO OUR RETURN AND EXCHANGE POLICY: • DISCOUNTED ITEMS ARE FINAL AND CANNOT BE RETURNED FOR FULL REFUND. • DISCOUNTED ITEMS CAN BE RETURNED FOR SIZE EXCHANGES! • RETURNED ITEMS MUST HAVE TAGS • RETURNED ITEMS MUST HAVE NO VISIBLE SIGNS OF WEAR OR USE • WE CANNOT ACCEPT RETURNS FOR INTERNATIONAL ORDERS • THERE WILL BE A RESTOCK FEE FOR FULL REFUNDS • WE CAN ONLY ISSUE STORE CREDIT FOR HAND MADE ITEMS - CARRIERS, COLLARS, AND LEASHES. WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES AFTER THE COURIER HAS DELIVERED THE ITEM TO THE FINAL DESTINATION
  • Can items be exchanged?
    Yep, for the most part. Just email to Meowchmeowch@163.com. We cannot accept exchange for International orders and final sale items.
  • The item I received is damaged or defective!
    Please reach out to us at help@littlebeast.co. We'll take care of ya.
  • Can I cancel my order?
    Yes! Just email Meowchmeowch@163.com with your order number and request to cancel.
  • I received the wrong item
    Whoa, that's weird. That usually never happens but yeah if it does, please reach out to us at help. We'll take care of ya.
  • My package is marked as delivered but I did not receive it
    Yeah so, sometimes the delivery services will mark a package as delivered before it's actually delivered. We really don't know why they do this. So, we recommend waiting 1-2 more days. If it really doesn't come, please reach out to us at help@littlebeast.co. We'll take care of ya. We usually will have to file claims with the delivery service and all that jazz.
  • Haven’t received my order yet
    That's crazy! Please reach out to us at Meowchmeowch@163.com. We'll take care of ya. We will figure out what's wrong and most likely have to file a claim with the delivery service.
  • What are my payment options?
    We want to make buying your favorite Little Beast gear online fast and easy, and accept the following payment options: Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, Little Beast Gift Cards. All payment is collected via Shopify Payments
  • Can I use multiple discount codes?
    Unfortunately, only one discount code can be applied at a time. For example, if there is a Black Friday sale going on, no other discount codes can be applied on top of the existing sale promotion.
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